Terms of service

Overview

Welcome to Glowjoy. Throughout this website, “we,” “us,” and “our” refer to Glowjoy. These Terms of Service apply to your use of our website and purchases from our store.

Our store is hosted on Shopify, which provides the platform we use to sell our products.

For questions about these terms or your purchase, please visit our Contact Us page.

Using Our Store

You must be legally able to enter into a purchase contract under the laws that apply to you.

You agree to provide accurate contact, billing, and delivery information. You must not use our website for unlawful activities, fraud, or attempts to interfere with its security.

Products and Availability

Please review each product’s description, size information, materials, and available options before ordering.

We aim to display products accurately. Colours may appear differently depending on your device and screen settings. This does not affect your rights if an item is faulty or materially different from its description.

Products are subject to availability.

Prices and Payment

Please check the currency, product prices, shipping charges, and applicable taxes displayed at checkout before completing your purchase.

Available payment methods are shown at checkout. Your bank or payment provider may apply separate currency conversion fees.

Price changes do not apply retrospectively to accepted orders.

Orders

After placing an order, you will receive an order confirmation.

If a stock issue, pricing error, or payment problem affects your order, we will contact you to explain the available options. We will not substitute a product or increase the amount charged without your agreement.

If we cannot fulfil an order and cancel it, we will refund any payment collected for the cancelled items and any related delivery charges due.

Shipping and Delivery

Please review our Shipping Policy for delivery information.

Shipping availability depends on your delivery address and the options offered at checkout. Delivery estimates are not guarantees unless expressly stated.

Please contact us if your parcel is delayed, damaged, or appears to be lost. Nothing in these terms limits your statutory rights concerning delivery.

Returns, Cancellations and Refunds

Our Refund Policy explains how to request a return, cancellation, exchange, or refund.

Mandatory consumer rights take priority over discretionary store conditions, including applicable rights concerning faulty goods and eligible online purchase cancellations.

Privacy

Our Privacy Policy explains how personal information is collected, used, and shared when you interact with our store.

Website Content

Content on this website belongs to Glowjoy or its respective owners and licensors. You may use the website for personal shopping purposes. Other uses require permission where required by applicable intellectual property law.

Third-Party Links

Our website may contain links to third-party websites. Their services and privacy practices are governed by their own terms. This does not limit our responsibilities for your purchase from Glowjoy.

Our Responsibilities

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or removes your mandatory consumer protections.

Changes to These Terms

We may update these terms for future use of our store. Changes will not retrospectively reduce your rights relating to an existing order.

Contact

For questions about these terms or your order, please visit our Contact Us page.