Refund policy

Returns

Glowjoy reviews discretionary return requests individually. Your statutory consumer rights are not affected.

For discretionary returns, items must be unused and unworn, with their original tags and packaging. Proof of purchase is required.

To request a return, use our Contact Us page and include your order number. If your request is accepted, we will provide the return address and instructions. Please contact us before sending your item back.

Customers are responsible for postage on change-of-mind returns. We do not provide prepaid labels for these returns.

Damaged or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us through our Contact Us page with your order number and details of the issue.

We will assess the problem and arrange an appropriate remedy, covering return costs where required by law.

Exchanges

For discretionary exchanges, customers are responsible for the cost of returning the original item and shipping the replacement.

Please contact us first to arrange the return. A separate purchase may be required for your replacement item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds are issued to your original payment method within 10 business days, or sooner where legally required. Your bank or payment provider may need additional processing time.

If your refund has not arrived within 15 business days after approval, please reach out through our Contact Us page.

UK Customers and Statutory Rights

For eligible UK online purchases, you may notify us that you wish to cancel within 14 days after receiving your goods, without giving a reason. You then have another 14 days to return them.

For eligible cancellations, we refund your payment, including standard outbound delivery charges, within 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier.

We may make a lawful deduction for handling beyond what is necessary to inspect the goods.

Mandatory cancellation and faulty-goods rights take priority over our discretionary return conditions. Any mandatory consumer rights applicable in your country remain unaffected.

Contact

For help with returns, exchanges, or refunds, please use our Contact Us page.