Shipping policy

Shipping Policy

Shipping Destinations

Glowjoy accepts orders for destinations available at checkout, including the United States and United Kingdom where shipping is available.

If your country is not available at checkout, please visit our Contact Us page before placing an order.

Order Processing

Orders are prepared before dispatch. Processing time is separate from the delivery estimate below.

For questions about the processing status of your order, please visit our Contact Us page and include your order number.

Estimated Delivery

Once your order has been dispatched, estimated delivery is 7–14 business days, depending on your destination and the carrier.

This estimate does not include order processing time. Delivery may take longer during busy periods or due to customs clearance and transportation disruptions.

Shipping Costs

Applicable shipping charges and available delivery options are displayed at checkout before you complete your purchase.

Please review your delivery address and shipping charges before placing your order.

Order Tracking

When your order ships, you will receive a shipping confirmation email containing your tracking information.

Please check your spam or junk folder if you cannot find the email.

Tracking updates may take some time to appear after the carrier receives your parcel.

Delivery Issues

If your order is delayed, arrives damaged, or is marked as delivered but you have not received it, please contact us through our Contact Us page.

Include your order number and a description of the issue so we can investigate and assist you.

Nothing in this policy limits your mandatory consumer rights concerning delivery or faulty goods.

Returns and Refunds

For information about cancellations, returns, or refunds, please review our Refund Policy.

Contact

For questions about shipping, tracking, or delivery, please visit our Contact Us page and include your order number if you have already placed an order.