Privacy policy

Privacy Policy

Last updated: September 28, 2026

Glowjoy operates this store and website, including its related content, features, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, make a purchase, or otherwise communicate with us. References to “we,” “us,” and “our” refer to Glowjoy.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the handling of personal information, this Privacy Policy applies to that handling.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymised so that it can no longer reasonably identify you.

Depending on how you interact with our Services, we may collect or process:

  • Contact information: your name, email address, telephone number, billing address, and shipping address.

  • Payment and transaction information: payment details processed in connection with your purchase, payment confirmations, transaction records, and payment method information. Payment information may be processed directly by Shopify and payment service providers.

  • Account information: login information, preferences, and settings, where account features are available.

  • Shopping information: products you view, add to your cart, purchase, return, or exchange, and your order history.

  • Communications: information you provide through our contact form, customer support requests, or other communications with us.

  • Device information: your IP address, browser type, device details, network information, and other technical identifiers.

  • Usage information: information about how you access, navigate, and interact with our website.

Where Personal Information Comes From

We may collect personal information:

  • Directly from you, when you place an order, submit a form, create an account, or contact us.

  • Automatically, when you browse our website, including through cookies and similar technologies.

  • From service providers, including Shopify, payment processors, shipping providers, and other providers that support our store.

  • From partners or other third parties, where relevant to the Services and permitted by applicable law.

How We Use Personal Information

We use personal information for the following purposes:

Providing and improving our Services

We use information to process payments, fulfil orders, arrange delivery, manage customer accounts, remember preferences, provide order updates, handle returns and exchanges, and improve the shopping experience.

Customer support

We use information to respond to questions, investigate order issues, process requests, and communicate with you about your purchases.

Marketing and advertising

We may use information to send promotional communications and display relevant advertising, where permitted by law and with consent where required.

You can unsubscribe from promotional emails using the unsubscribe link included in those emails. Unsubscribing from marketing does not prevent us from sending necessary communications about your orders or account.

Security and fraud prevention

We use information to help protect our store, authenticate account access, detect suspicious activity, prevent fraud, and investigate misuse of our Services.

If you create an account, please keep your login details confidential.

Legal and administrative purposes

We may use information to maintain required records, comply with legal obligations, respond to valid legal requests, resolve disputes, and protect or enforce our rights.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the store, remember preferences, understand website usage, and support advertising.

Where required by applicable law, we seek consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings and, where available, the privacy controls provided on our website. Blocking certain cookies may affect some store features.

How We Share Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify and service providers that help operate our store, process payments, provide technical support, analyse website activity, fulfil orders, and deliver products.

  • With marketing and advertising partners, where permitted by law and subject to applicable consent and opt-out requirements.

  • At your request or with your consent, including when information is needed to deliver products or provide a service you have requested.

  • For legal and security reasons, including responding to valid legal requests, investigating fraud, and protecting the rights and safety of our customers, our business, or others.

  • In connection with a business transaction, such as a merger, acquisition, reorganisation, or sale of business assets, subject to applicable legal requirements.

Depending on where you live, certain disclosures for targeted advertising may be considered a “sale” or “sharing” of personal information under applicable privacy laws. You may have the right to opt out of those activities.

Our Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our Services to help provide and improve those Services.

Information submitted to our store may be transmitted to Shopify and other service providers located outside your country of residence.

Our current store privacy disclosures also cover Shopify enhanced features that use information about interactions with our store, other merchants, and Shopify to help protect, develop, and improve the Services. When Shopify processes personal information for these purposes, Shopify is responsible for that processing and for responding to requests concerning the rights that apply to it.

To learn more, please read the Shopify Consumer Privacy Policy.

You can also visit the Shopify Privacy Portal to learn about and exercise applicable rights concerning information processed by Shopify.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies.

Please review those policies before providing personal information. A link from our website does not, by itself, mean that we endorse the third party or its privacy practices.

Information you post in public areas, including public reviews or social media, may be visible to other people.

Children’s Information

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us through our Contact Us page so we can investigate and take appropriate action.

We do not have actual knowledge that we sell or share personal information belonging to individuals under 16 years of age, as those terms are defined by applicable law.

Security and Retention

We take measures intended to protect personal information. However, no security system or method of transmission is completely secure.

Please do not send passwords, complete payment card details, or other sensitive financial information through our contact form.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining accounts, providing support, meeting legal and recordkeeping obligations, resolving disputes, and enforcing agreements.

Retention periods vary depending on the type of information and the reason it is held.

Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of personal information.

  • Obtain a copy of your personal information in a portable format.

  • Object to or request restrictions on certain processing.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising, sale, or sharing of personal information.

  • Appeal certain decisions about a privacy request.

  • Unsubscribe from promotional communications.

These rights may be subject to legal conditions and exceptions. For example, we may need to retain certain information to comply with legal obligations.

To submit a request, please use our Contact Us page and describe the right you wish to exercise.

We may need to verify your identity before acting on your request. Where applicable law allows an authorised agent to act on your behalf, we may request evidence of that authority.

We will respond within the time required by applicable law and will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we handle your personal information, please contact us through our Contact Us page.

Depending on your location, you may also have the right to complain to your local data protection authority or appeal our response to a privacy request.

International Transfers

Your personal information may be stored or processed in countries other than the country where you live. Privacy laws in those countries may differ from those in your country.

Where information is transferred outside the European Economic Area or the United Kingdom and applicable law requires safeguards, we rely on recognised transfer mechanisms, such as applicable standard contractual clauses, unless the destination benefits from an applicable adequacy decision.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our Services, data practices, or legal requirements.

We will post the updated policy on this page, revise the “Last updated” date, and provide additional notice where required by law.

Contact

For questions about this Privacy Policy, concerns about your personal information, or requests to exercise your privacy rights, please visit our Contact Us page.